(a)           We collect personal information in a variety of ways in the course of conducting our business, including:

(i)            directly from you, including when you:

(A)          provide information by phone or email to us;

(B)          submit your personal details to us through our website (such as via our enquiry form);

(C)          sign up for any services or programs we offer, such as loyalty or rewards programs) (Programs);

(D)          apply to be one of our commission agents or wholesale customers or agree to guarantee the performance of one our commission agents or wholesale customers;

(E)          apply to work with us as a supplier, contractor or other personnel (including through our recruitment process and any health assessments);

(F)           interact with us, including:

(1)           when you purchase or use our products and services;

(2)           submit a complaint regarding our products and services or the locations from where we operate our business; and

(3)           via our websites and any social media accounts; and

(G)          enter any trade promotion or competition; and

(ii)           via security video surveillance at our sites, which include service stations, facilities, depots and other physical locations owned or operated by or on our behalf; and

(iii)          where it is not reasonably practicable to collect personal information directly from you, we may collect your personal information from a third party, such as:

(A)          from a source of publicly available information;

(B)          an employer or former employer (e.g. where a contractor provides personal information about its staff or to conduct suitability checks for job applicants);

(C)          credit reporting agencies; and

(D)          our commission agents and service providers.

(b)           At or soon after the time when we collect personal information, we will take reasonable steps to ensure that you are aware of the way in which your personal information will be handled, the purpose(s) of the collection, the main consequences (if any) if the information is not collected, the types of organisation (if any) to which the information may be disclosed (including those located overseas), any law that required the particular information to be collected (if applicable).

(c)           Personal information collected by us is held in a variety of formats, including hard copy format, on our computer and our cloud network systems.

(d)           If we receive unsolicited personal information and we determine that collection of that information is not permitted under the Australian Privacy Principles we will destroy or de-identify the information if it is lawful and reasonable to do so.

(e)           Where practicable, you may deal with us anonymously or by pseudonym. However, certain transactions will require verification of your identity, for example, recruitment activities and commercial contracts may not be conducted anonymously or by pseudonym. Also, membership to any Program may not be anonymous as we will require your identification to manage and provide you with your membership, promotion, loyalty program and the offers and services flowing from those Programs.

(a)           This Policy also applies in relation to our collection and use of credit information of you in connection with any commercial credit provided by us to you.

(b)           The types of credit information that we collect and use for the purpose of assessing an application for commercial credit and administering a commercial account include:

(i)            names, addresses and other contact details;

(ii)           bank account details;

(iii)          driver’s licence details;

(iv)          financial information;

(v)           information on the assets held; and

(vi)          in respect of account holders, guarantors (both prospective and current).

(c)           Such information is collected from the relevant individual and from credit reporting bodies, as well as from publicly available information. We use information collected to create an internal credit assessment report.

(d)          We do not disclose credit information to credit reporting bodies, except for an individual’s identity in order to obtain a credit report from the credit reporting body.